Terms And Conditions

All Clients

We take pride in offering a professional and transparent service to all our clients. We accept and understand that many business owners do not have a good knowledge around the digital industry and this has led to misunderstandings of the service provision. 

We work by the motto 'always impart value to the client'. We aim to always inform you of your rights as an account holder to the various products we have signed you up for and ensure you always have full admin rights to your property. 

Key Details | Information held by Web Wonks | Accounts Payable Terms | Accounts Receivable Terms


Key Details

Deposit

Web Wonks will raise a 30% deposit invoice upon acceptance of any quotation.

This invoice is required to be paid within 7 days before any project commences.

Progress Payments

Once a project / retained job has commenced, an invoice will be raised on the first of the month for a percentage of the project / retainer and will be due on the 20th of the following month. This progress invoice amount will be indicated within the approved quote and agreed to by the client. The client agrees to pay these progress invoices on time and Web Wonks may stop all work on the project if these payment terms are not adhered to and additional charges may be incurred.

Termination

The Client is responsible for all time spent on the project, if the project is terminated at any point the client is still responsible for the full amount of the quoted work. Moreover, whereby, the client introduces a contract to the agreement and termination and payment terms differ; Web Wonks terms and conditions cannot be overridden unless specifically agreed to in writing. We reserve the right to retain control of any and all accounts created, including your master Google account, until the job has been paid in full. 

Indemnification by Client

Client agrees to indemnify Web Wonks Ltd from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party.

Additional and Resource Costs

Web Wonks quotes include our fee only. Any and all outside costs will be billed to the Client unless specifically otherwise provided for in the quote. These include services such as AdWords, MyDataRank, Crazy Egg, Optimizely and any other tool that is required for the project.

We will endeavour to disclose any additional costs at the earliest possible opportunity. This almost always happens during the initial quoting period, though third parties may increase fees without warning. 


Information held by Web Wonks

1 Our Company Ethos

1.1 "Always impart value to the client" - it is from this starting point we seek to liberate our clients from the bad practice often displayed in the digital marketing industry. 

1.2 As a company it is our job to independently advise you our your rights and responsibilities. We take pride in helping to reduce fees for our clients - from us, or from any other service provider.

1.3 As a mark of respect to you, we will always engage with your company in a professional and courteous manner. Please do the same.  

1.4 We know that digital services are sometimes 'un-seen'. At all times we try to be clear with the service provision you are receiving, if you have a query about any job, please email your account manager and they will explain the work completed. 

2 Your Company Data

2.1 We will retain your company details for the purposes of communication and completing work. 

2.2 Unless expressly authorised in writing, we will not give access to your details to any third party. 

2.3 Your contact details may be used for correspondence from our team. You may unsubscribe to our database at anytime. 

3 Your Third Party Data

3.1 Through the course of completing our work on behalf of our clients, we create a master Google account. In every case this account will be used to link digital properties on your behalf. You own this account. 

3.2 We do however retain an internal record of the master account login details. This is to ensure we can have access to your accounts while we conduct our work, as well as leaving your company with a final backup login, in the event your team can no longer gain access to your accounts (ie, a staff member leaves) 

3.3 You may request in writing these login details at anytime in writing. 

3.4 Your data may be used for research and development purposes. Your specific details will not be disclosed to a another party unless you have given express written consent. 

3.5 You may terminate connection to Web Wonks at anytime. Please note an additional fee is chargeable if we are removed from your accounts and then have to reconnect in order to diagnose, or resolve an issue. 


Accounts Payable Terms 

4 Quotes

4.1 Web Wonks will raise a 30% deposit invoice upon acceptance of any quotation, on all work over $5,000. This invoice is required to be paid within 7 days before any project commences.

4.2 Upon written acceptance of a quote, the job is then pushed to both our operations and accounts teams. 

4.3 An invoice is generated on the day you accept the quote and is due on the 20th of the following months. eg, if you accept a quote on the 28th of October, it will be due on the 20th of November (less than one month). If you accept a quote on the 1st of November, it will be due on the 20th of December (more than one month). 

4.4 In very few cases we may be asked to complete jobs urgently. In those cases we will give a verbal estimate and will issue an invoice upon completion of the job.

4.5 We are aware that some jobs can take longer than the expected timeframe. If through no fault of Web Wonks we were unable to complete the work, you will still be liable for any work we were able to complete. 

4.6 Once a project/retained job has commenced, an invoice will be raised on the first of the month for a percentage of the project/retainer and will be due on the 20th of the following month. This progress invoice amount will be indicated within the approved quote and agreed to by the client. The client agrees to pay these progress invoices on time and Web Wonks may stop all work on the project if these payment terms are not adhered to and additional charges may be incurred.  

4.7  Web Wonks quotes include our fee only. Any and all outside costs will be billed to the Client unless specifically otherwise provided for in the Quote. These include services such as Crazy Egg, Optimizely and any other tool that is required for the project.

We will endeavour to disclose any additional costs at the earliest possible opportunity. This almost always happens during the initial quoting period, though third parties may increase fees without warning.

4.8 All accepted quotes are treated as the full and final agreement for the work to be completed. Please ensure you are 100% happy with a quote before you sign it off, as we will still charge the full amount regardless of your termination of the job subsequent to signing the quote off.

5 Invoices 

5.1 Payment is due on the 20th of every month. 

5.2 If for whatever reason you are unable to pay your invoice in full, please contact us in writing at your earliest opportunity to arrange for a payment schedule to be put in place.  

5.3 Overdue payments later than 28 days will result in all work on your account stopping. 

5.4 Overdue payments later than 56 days old will result in a 10% immediate interest penalty and will then accrue a further 10% per month until the invoice is cleared.  

5.5 If your account remains unpaid after 90 days it will automatically be sent to debt recovery (unless arrangement for payment has been made with the accounts receivable team)

5.6 If your account is sent to debt recovery all costs in relation to collection of overdue accounts will be added to your account.

5.7 If your account is overdue for longer than 90 days, we reserve the right to retain control of any and all accounts created and managed on behalf of your business until the amount is paid in full.


Accounts Receivable Terms

6 Invoices 

6.1 Please ensure all invoices & quotes are sent to accounts@webwonks.co.nz

6.2 Please make clear your payment terms. If no payment terms can be found your invoice will be paid on the 20th day of the following month.